FAQ - Frequently Asked Questions

You have 30 days to exchange products purchased from the Luxa store. To make an exchange, follow the steps below:

1. Check on luxa.cc store if the product and size you want to exchange are available. Send an email to support@luxa.cc and write that you want to make an exchange (specify the type of product and size).
2. Pack the parcel, include your details (full name or order number) on any piece of paper so we can identify the package, and write down which product (specify the type and size) we should exchange it for.
3. Send the parcel by any shipping method to our warehouse:

Company: LUXA sp. z o. o.
Street: Podwislocze 27 / 39
City: Rzeszow
Zip code: 35-305
Country: Poland
Phone number: +48609740989 (only for courier)

After receiving your parcel, we will send the exchanged product at our expense, using the same shipping method as the order was placed.

You can return the product up to 30 days from the date of receipt of the shipment, to make properly return use the following procedure:

Procedure FOR THE OWNER of the account at luxa.cc :

1. Click the link: " Order history and details ", if you are not logged in, fill in your login details email and password.
2. Go to the "Details" link (link to the right of order if you using a desktop). When you use smartphone, just click on the number of your order.
3. Write us a brief information in the field Merchandise Return, what is the reason for the return, and press the "Request a return" button
4. Attach a sheet of paper with your name and surname to the inside of the package, and write that it is a RETURN.
5. Pack the product securely with information inside (as described above) Send the parcel to the address below with the "Return" note

Procedure for UNREGISTERED USER at luxa.cc:

1. Write message at support@luxa.cc with your order number and what items you want to return
2. Write us a brief information about why you are returning the product
3. Attach a sheet of paper with your name and surname to the inside of the package, and write that it is a RETURN.
4. Pack the product securely with information inside (as described above)
5. Send the parcel to the address below with the "Return" note

Company: LUXA sp. z o. o.
Street: Podwislocze 27 / 39
City: Rzeszow
Zip code: 35-305
Country: Poland
Phone number: +48791790369 (only for courier)

Basic principles in brief :

The basis for the exchange is a document confirming the purchase - invoice / confirmation with the order number (sent automatically to the email address provided during the order)

Returned items should be in unused and unwashed condition. - If you have any questions, please contact us via email: support@luxa.cc or by Messenger Chat - click messenger logo in the bottom right corner.

If the purchased product has a defect or is damaged, please send a complaint by email: support@luxa.cc

In the message, please provide the order number, provide a reason for submitting a complaint. Please attach photos of a possible defect.

Please send to us product that you want to complain with the note "Complaint" to the address given below. Attach the sheet of paper with the invoice number to the package (the confirmation of purchase -number was sent to the e-mail address provided when placing the order)

Company: LUXA sp. z o. o.
Street: Hetmanska 40a/23
City: Rzeszow
Zip code: 35-045
Country: Poland
Phone number: 609-740-989

Here is detailed COUNTRIES LIST included all shipping costs.

All orders are dispatched out of Rzeszów - Poland. Luxa offers same-day shipping (working days, ordered before 1 PM CET)

FREE WORLDWIDE SHIPPING

Luxa offers FREE SHIPPING on basket values over:

USA: 90 USD$
AUSTRALIA: 130 AUD
EU COUNTRIES: 90 € 
UK: 80 £
REST OF THE WORLD: 90 USD$

All orders are dispatched out of Rzeszów - Poland. Luxa offers same-day shipping (working days, ordered before 1 PM CET). We use only Express method to all courier companies.

EU COUNTRIES:

DPD: 2-5 working days  
FedEx: 2-4 working days 
DHL: 2-5 working days 


USA, AUSTRALIA, UK:

FedEx: 1-4 working days 


REST OF THE WORLD:

FedEx: 2-4 working days 

Payments in the luxa.cc store can be made via:

- Paynow online payments

- PayPal payments (credit or debit card)

The payment process is available in the last step in the cart.

Did you place the order but did not make the payment? Pay by bank transfer:

Bank transfer details:

LUXA Sp. z o. o.
ul. Hetmańska 40a / 23, 35-045 Rzeszów
PL 51 1140 2004 0000 3112 0662 8665

Type the order number or the name and date of the order in the transfer title.

Full and detailed size guide is here:

Luxa cycling clothing is made of flexible materials, which adapt to the cyclists body.

You should know that most of our products are sewn on the basis of a RACE / SLIM fit cut - good fitted to the body. If you are not sure which size to choose, please contact us via email at support@luxa.cc by providing your details (height, weight, chest size), and product name you are interested in. We will try to advise you on the right size.

you can write in CHAT via Messenger - Click the speech bubble at the bottom of the page and write to us!

Accidents happen to all of us. Although we try to stay safe at races and trainings.

If you damaged our clothing as a result of an accident, send us photos of the damaged garment. We need the best documentation of the accident for positive consideration - pictures from the scene of the accident, body injury, etc.

We give a 50% discount on any selected product in the same category as damaged clothing. If the damaged type of clothing is unavailable, we will give a discount on the latest and available product in the current collection.

For more information and next steps, please contact us at:
support@luxa.cc