1. Returns and exchanges

How can I exchange a product?

We do not offer direct product exchanges after receiving your return. If you need a different size or product, please return the unwanted item and place a new order. This is the fastest and most efficient way to get the correct product.

How can I return a product?

Return procedure

You can return a product within 30 days from the date of delivery.

How to return a product:

  1. Send an email to support@luxa.cc with your order number and information about which items you are returning.
  2. Pack the product securely. Include a note with your name, order number, and clearly write: RETURN.
  3. Ship the parcel to the following address:

Company: IMKER
Street: ul. Szczebrzeska 55a
City: Zamość
Zip code: 22-400
Country: Poland
Phone number: +48 538 435 743 (for courier only)

Basic principles in brief :

The basis for the exchange is a document confirming the purchase - invoice / confirmation with the order number (sent automatically to the email address provided during the order)

Returned items should be in unused and unwashed condition. - If you have any questions, please contact us via email: support@luxa.cc 

2. Orders and payments

What payment methods are available?

Payments in the luxa.cc store can be made via:

- Paynow online payments

- PayPal payments (credit or debit card)

The payment process is available in the last step in the cart.

Did you place the order but did not make the payment? Pay by bank transfer:

Bank transfer details:

LUXA Sp. z o. o.
ul. Hetmańska 40a / 23, 35-045 Rzeszów
PL 51 1140 2004 0000 3112 0662 8665

Type the order number or the name and date of the order in the transfer title.

How can I receive a VAT invoice?

If you are placing an order as a company from outside Poland and would like to receive a company invoice, please provide your full company details when placing the order.

For companies based in the European Union, please also provide an active EU VAT number, for example DE..., CZ..., SK..., FR..., IT.... The VAT number should match your company details and be valid in the VIES system.

For companies outside the European Union, please provide your full company name, registered business address and local tax identification number, if such a number is used in your country.

Invoice details must be provided before the sales document is issued. If the order is placed as a private customer or without company details, changing the invoice to a company invoice later may not be possible.

Payment error - what should I do?

Despite our best efforts, an error may occasionally occur while processing your payment. This may be caused by a temporary internet connection issue or by no response from the payment provider’s server.
In this case, the product is not removed from our stock. We recommend placing the order again. To reduce the risk of the error happening again, you can also try selecting a different payment method.

3. Complaints and Crash Replacement

How can I make a complaint about a product?

If the product you purchased has a defect or is damaged, please submit a complaint by sending an email to support@luxa.cc.

In your message, please include your order number, the product you are making a complaint about, the reason for the complaint and photos showing the possible defect.


How does Crash Replacement 365 days work?

Accidents can happen to all of us. Although we try to stay safe during races and training rides, sometimes contact with the asphalt is unavoidable. The most important thing is to come out of a crash with as few serious injuries as possible.

If your Luxa clothing has been damaged in an accident, please send us photos of the damaged garment. To review your request positively, we need the best possible documentation of the incident - for example, photos from the crash site, damage to the clothing, body injuries, etc.

We offer a 50% discount on any selected product from the same category as the damaged clothing. If the damaged type of clothing is no longer available, the discount will be applied to the newest available product from the current collection. Product protection lasts exactly 1 year from the date of purchase of the damaged product.

For more information about the next steps, please contact us at:
support@luxa.cc

Does Crash Replacement cover every product?

Crash Replacement applies to clothing products designed for cycling. It does not apply to accessories or products whose intended use does not include riding a bike, such as cups, gifts, gift cards, etc.

How long does it take to process a complaint?

We respond to complaints within 14 calendar days from receiving a complaint request with a description of the non-conformity. Usually, this time is shorter, depending on the current workload of our Customer Service team.
If the complaint is accepted, the product will be repaired, replaced with a new one, or we will offer another form of compensation agreed with the customer.

4. Products and care

Which size should I choose?

The full and detailed size chart is available here:

Luxa cycling clothing is made from elastic materials, allowing the garments to adapt to the cyclist’s body shape.

Most products include a dedicated size calculator. We recommend using it.

Please note that most of our products are based on a RACE / SLIM fit cut, meaning they are designed to fit close to the body. If you are not sure which size to choose, contact us by email at support@luxa.cc and provide your measurements: height, weight and chest circumference, as well as the name of the product you are interested in and your fit preferences. We will do our best to help you choose the right size.

You can also contact us via chat - click the icon in the bottom right corner and write to us.

Where is Luxa clothing made?

Made in Poland

From the very beginning, we have been manufacturing in Poland. Luxa clothing is 100% our own original product. From the first sketch to the finished cycling kit, we independently design every line, create unique cuts and decide on every millimetre of fabric.

Original product lines

We use a production model followed by the world’s leading cycling brands: we select specialised factories and technology partners perfectly suited to each specific product or advanced fabric. The entire process remains in our hands from start to finish.

Luxa is responsible for selecting the best European materials, developing the garment construction, carrying out rigorous quality control and overseeing the final finishing. The customer receives a refined, durable and uncompromising product - created according to the highest global standards, yet fully developed by us.

We do not follow mass production based on ready-made, generic patterns that can be ordered from standard manufacturers. Every element of our clothing is the result of our own authentic design work. Our team perfects the cuts down to the smallest details and tests every product in real riding conditions.
You receive a world-class product fully backed by us - cyclists and creators, not distributors of ready-made goods.

Where can I read reviews about Luxa?

You can read reviews about Luxa directly on the homepage luxa.cc (in the lower section of the page) and on individual product pages, if a given product has been reviewed by customers.

Product reviews are always verified by our Customer Service team based on the order number, which is why they do not appear on the website automatically immediately after being submitted.

This ensures that published reviews come from real customers who have made a purchase in our store.

How should I wash Luxa cycling clothing?

Care and washing instructions for cycling clothing

To keep your cycling clothing in shape and preserve its elasticity and technical properties for as long as possible, wash it gently and follow the care instructions below.

1. Prepare your clothing for washing

Before putting your clothing into the washing machine:

  • fasten all zippers,
  • turn the product inside out,
  • empty all pockets,
  • wash with similar colours,
  • do not mix white socks or light jerseys with dark products,
  • for more delicate items, you can use a laundry bag.

2. Choose a delicate programme

Wash sports clothing at a low temperature, preferably 30°C. Choose a delicate, sports or hand-wash programme and use a low spin speed.

High temperatures and strong spinning may negatively affect elastic fibres, membranes, prints and technical fabric finishes.

3. Use mild detergents

Use a mild detergent, preferably one designed for sportswear or technical clothing.

Do not use:

  • bleach,
  • strong detergents,
  • fabric softeners,
  • chlorine-based stain removers,
  • fabric softening agents.

Fabric softeners can coat the fibres and reduce breathability, quick-drying performance and material elasticity.

4. Wash as soon as possible after riding

After a ride, do not leave wet clothing in a sports bag, backpack or laundry basket for a long time. Sweat, salt, creams, mud and dirt can gradually weaken the fibres and cause unpleasant odours.

If you cannot wash the clothing immediately, hang it up to dry in a well-ventilated place.

5. Air dry naturally

After washing, leave the clothing to dry naturally. It is best to hang it inside out in a well-ventilated place.

Avoid:

  • tumble drying,
  • drying on a radiator,
  • strong, direct sunlight,
  • ironing,
  • dry cleaning.

If you dry your clothing outdoors, leave it inside out to reduce direct sun exposure on colours and prints.

6. Always check the care label

Individual products may differ in material, membrane, pad, print or finish. Therefore, always check the care label of each product before washing.

What should I do if there is a stain on my clothing and I cannot wash it out?

If a stubborn stain appears on your cycling clothing, try to act as quickly as possible. Do not leave the dirty product in a bag or laundry basket for too long, as sweat, salt, mud, oils and cosmetics can penetrate deeper into the fabric fibres.

First, gently rinse the stained area with lukewarm water. Do not rub the fabric aggressively and do not use hot water, as this may set the stain or damage the technical fibres. Then wash the product according to the care instructions, using a mild detergent suitable for sportswear.

For oil and grease stains, we recommend using grey soap. You can very gently rub the soap into the damp fabric directly on the stain. Leave it for a few minutes, then rinse the soap out. You may repeat this process if you can see that it is working but a mark still remains on the clothing.

Avoid:

  • bleach,
  • strong stain removers,
  • chlorine,
  • fabric softeners,
  • aggressive scrubbing of the fabric,
  • washing at high temperatures.

Such products or methods may weaken the elasticity of the fabric, membranes, prints or technical properties of the material.

If the stain does not come out, please contact us before using a stronger cleaning product at support@luxa.cc. We will try to advise you on the best cleaning method for the specific product.

Are Luxa socks for women or men?

Luxa socks have a unisex fit, so they are suitable for both women and men. When choosing your size, do not base it on gender, but on your shoe size.

Available size ranges:

  • 36-41
  • 42-44
  • 45-47

If you are between sizes, choose the size according to how you usually prefer your sports socks to fit - tighter or with a little more room. If you prefer longer socks, choose the larger size.

5. Delivery

What is the shipping cost?

Here is detailed COUNTRIES LIST included all shipping costs.

All orders are dispatched out of Rzeszów - Poland. Luxa offers same-day shipping (working days, ordered before 1 PM CET)

FREE WORLDWIDE SHIPPING

Luxa offers FREE SHIPPING on basket values over:

USA: 130 USD$
AUSTRALIA: 190 AUD
EU COUNTRIES: 120 € 
UK: 100 £
REST OF THE WORLD: 130 USD$

What is the delivery time?

All orders are dispatched out of Rzeszów - Poland. Luxa offers same-day shipping (working days, ordered before 1 PM CET). We use only Express method to all courier companies.

EU COUNTRIES:

DPD
: 2-5 working days  
FedEx: 2-4 working days 
DHL: 2-5 working days 


USA, AUSTRALIA, UK:

FedEx: 1-4 working days 


REST OF THE WORLD:

FedEx: 2-4 working days 

Can I change the delivery address after placing an order?

Yes, but please contact us immediately at support@luxa.cc. If your order has not yet been shipped, we will try to change the delivery address before the parcel is dispatched. Once the parcel has been handed over to the carrier, changing the delivery address may no longer be possible.

Will my order be shipped the same day?

We aim to ship all orders placed and paid for by 11:00 AM on the same business day.

Orders placed after this time are also often shipped the same day, but this depends on the current workload of our warehouse and the carriers’ parcel collection times.

If your parcel is not shipped on the day the order is placed, it will be dispatched no later than the next business day.

If you have not found a clear answer to your question, please contact us. You can reach our Customer Service team using the following methods:

- Email: support@luxa.cc
- Chat: click the icon in the bottom right corner. This is not an automated AI chat. You will speak with a real Luxa Customer Service consultant.

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