I want EXCHANGE
You have 30 days to exchange a product in Luxa from the date of receipt of the goods. Correct completion of the exchange procedure:
- Place an order in our store (Do not worry - you do not have to pay anything) for a product that interests you. Type in the field for comment to order- "Exchange",
- choose payment by bank transfer, but do not pay for the order. Now the product will be reserved for you until the end of the exchange
- Just attach a sheet of paper with your name and surname to the inside of the package and write what the product is to be exchanged for.
- Pack the product securely with the completed form, or a sheet of paper with information (as described above)
- Ship package the address below:
Company: LUXA sp. z o. o.
Street: Podwislocze 27 / 39
City: Rzeszow
Zip code: 35-305
Country: Poland
Phone number: +48609740989 (only for courier)
I want RETURN
You can return the product or products up to 30 days from the date of receipt of the shipment, to make properly return use the following procedure:
Procedure FOR THE OWNER of the account at luxa.cc :
- Click the link: " Order history and details ", if you are not logged in, fill in your login details email and password.
- Go to the "Details" link (link to the right of order if you using a desktop). When you use smartphone, just click on the number of your order.
- Write us a brief information in the field Merchandise Return, what is the reason for the return, and press the "Request a return" button
- Attach a sheet of paper with your name and surname to the inside of the package, and write that it is a RETURN.
- Pack the product securely with information inside (as described above) Send the parcel to the address below with the "Return" note
Procedure for UNREGISTERED USER:
- Write message at support@luxa.cc with your order number and what items you want to return
- Write us a brief information about why you are returning the product
- Attach a sheet of paper with your name and surname to the inside of the package, and write that it is a RETURN.
- Pack the product securely with information inside (as described above)
- Send the parcel to the address below with the "Return" note
Company: LUXA sp. z o. o.
Street: Podwislocze 27 / 39
City: Rzeszow
Zip code: 35-305
Country: Poland
Phone number: +48609740989 (only for courier)
Basic principles in brief :
The basis for the exchange is a document confirming the purchase - invoice / confirmation with the order number (sent automatically to the email address provided during the order)
Returned items should be in unused and unwashed condition. - If you have any questions, please contact us via email: support@luxa.cc or by Messenger Chat - click messenger logo in the bottom right corner.