I want EXCHANGE

You have 30 days to exchange a product in Luxa from the date of receipt of the goods. Correct completion of the exchange procedure:

  1. Place an order in our store (Do not worry - you do not have to pay anything) for a product that interests you. Type in the field for comment to order- "Exchange",
  2. choose payment by bank transfer, but do not pay for the order. Now the product will be reserved for you until the end of the exchange
  3. Just attach a sheet of paper with your name and surname to the inside of the package and write what the product is to be exchanged for.
  4. Pack the product securely with the completed form, or a sheet of paper with information (as described above)
  5. Ship package the address below:

Company: LUXA sp. z o. o.
Street: Hetmanska 40a/23
City: Rzeszow
Zip code: 35-045
Country: Poland
Phone number: 609-740-989


I want RETURN

You can return the product or products up to 30 days from the date of receipt of the shipment, to make properly return use the following procedure:

Procedure FOR THE OWNER of the account at luxa.cc :

  1. Click the link: " Order history and details ", if you are not logged in, fill in your login details email and password.
  2. Go to the "Details" link (link to the right of order if you using a desktop). When you use smartphone, just click on the number of your order.
  3. Write us a brief information in the field Merchandise Return, what is the reason for the return, and press the "Request a return" button
  4. Attach a sheet of paper with your name and surname to the inside of the package, and write that it is a RETURN.
  5. Pack the product securely with information inside (as described above) Send the parcel to the address below with the "Return" note

Procedure for UNREGISTERED USER:

  1. Write message at support@luxa.cc with your order number and what items you want to return
  2. Write us a brief information about why you are returning the product
  3. Attach a sheet of paper with your name and surname to the inside of the package, and write that it is a RETURN.
  4. Pack the product securely with information inside (as described above)
  5. Send the parcel to the address below with the "Return" note

Company: LUXA sp. z o. o.
Street: Hetmanska 40a/23
City: Rzeszow
Zip code: 35-045
Country: Poland
Phone number: 609-740-989




Basic principles in brief :

The basis for the exchange is a document confirming the purchase - invoice / confirmation with the order number (sent automatically to the email address provided during the order)

Returned items should be in unused and unwashed condition. - If you have any questions, please contact us via email: support@luxa.cc or by Messenger Chat - click messenger logo in the bottom right corner.

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