I want EXCHANGE

You have 30 days to exchange products purchased from the Luxa store. To make an exchange, follow the steps below:

1. Check on luxa.cc store if the product and size you want to exchange are available. Send an email to support@luxa.cc and write that you want to make an exchange (specify the type of product and size).
2. Pack the parcel, include your details (name, surname or order number) on any piece of paper so we can identify the package, and write down which product (specify the type and size) we should exchange it for.
3. Send the parcel by any shipping method to our warehouse:

Company: LUXA sp. z o. o.
Street: Podwislocze 27 / 39
City: Rzeszow
Zip code: 35-305
Country: Poland
Phone number: +48609740989 (only for courier)

After receiving your parcel, we will send the exchanged product at our expense, using the same shipping method as the order was placed.

I want RETURN

You can return the product or products up to 30 days from the date of receipt of the shipment, to make properly return use the following procedure:

Procedure FOR THE OWNER of the account at luxa.cc :

1. Click the link: " Order history and details ", if you are not logged in, fill in your login details email and password.
2. Go to the "Details" link (link to the right of order if you using a desktop). When you use smartphone, just click on the number of your order.
3. Write us a brief information in the field Merchandise Return, what is the reason for the return, and press the "Request a return" button
4. Attach a sheet of paper with your name and surname to the inside of the package, and write that it is a RETURN.
5. Pack the product securely with information inside (as described above) Send the parcel to the address below with the "Return" note

Procedure for UNREGISTERED USER:

1. Write message at support@luxa.cc with your order number and what items you want to return
2. Write us a brief information about why you are returning the product
3. Attach a sheet of paper with your name and surname to the inside of the package, and write that it is a RETURN.
4. Pack the product securely with information inside (as described above)
5. Send the parcel to the address below with the "Return" note

Company: LUXA sp. z o. o.
Street: Podwislocze 27 / 39
City: Rzeszow
Zip code: 35-305
Country: Poland
Phone number: +48609740989 (only for courier)

Upon receiving and verifying the parcel, we will immediately refund the funds using the same payment method that was used to place the order.

We do not offer free returns, the cost of shipping to our warehouse is borne by the customer. We bear the cost of reshipments with the product exchange - in this case, the shipping cost is covered by us.

Basic principles in brief :

The basis for the exchange is a document confirming the purchase - invoice / confirmation with the order number (sent automatically to the email address provided during the order)

Returned items should be in unused and unwashed condition. - If you have any questions, please contact us via email: support@luxa.cc or by Messenger Chat - click messenger logo in the bottom right corner.